ABOUT US

At Charlotte & Scarlett, fashion is a personal expression. We offer contemporary and minimalist style, with a focus on quality and authentic design.

FREQUENTLY ASKED QUESTIONS

Do you offer free shipping?

Yes, we offer free shipping on all purchases over $70. Enjoy a shopping experience with no additional costs!

Where do you ship to?

We ship throughout Canada. Wherever you are, we'll always get to you!

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will assist you with the return or exchange process, ensuring that you are completely satisfied with a replacement or refund. Please email us at info@charlotteandscarlett.com for assistance.

How can I track my order?

Once the package has been shipped, you will receive an email with a link to track it. You can also check the status of your order at any time by entering the tracking number in the “Order Tracking” section of our website.